Frequently Asked Questions
1) Where can I buy a FEED product in a retail store?
Check out our new retail partners page and store locator to find a FEED product near you.
2) Where are my money and donation going?
Every FEED product has a specific and individual donation attached to the sale of the item. Rather than donating a "percentage of the profits or proceeds" like other organizations, we donate an actual amount of money from each product sold. The donation is built into the cost of the product - so it is an exact and tangible amount of money for each product. For example, for every purchase of the FEED 10 pouch, 10 school meals are provided to children. The donations from these 10 meals are then made by FEED to the UN World Food Programme (or our other partner organizations such as Room to Read, Millennium Villages, and the US Fund for UNICEF), based on the number of products sold to date at that time.
3) Is my FEED bag eco-friendly?
Yes! The original FEED 1 bag was designed by Lauren Bush Lauren to help cut down on the use of plastic bags.
Our products are made from organic cotton, natural burlap, or recycled plastic-based nylon, and we try to use sustainable and eco-friendly materials whenever possible. Additionally, the hangtags on each bag are made from post-consumer recycled paper.
Additionally, FEED tries to be as eco-friendly as possible in other ways, such as by utilizing post-consumer recycled materials for the packaging and shipping of our goods, and carbon offsetting when possible when shipping with UPS.
4) How will I know when my order is going to ship?
All orders ship out of our fulfillment facility in Alpharetta, GA within 1-2 business days of placing your order. For UPS Ground shipments, please see the map for reference on how many business days the transport of your shipment will take, getting the product to you within 2-6 business days.
If your need is urgent, you can select an express shipping method (3 Day, 2 Day, Next Day, etc.) when finalizing your order. Your order will go out the same business day if your order is submitted by 2 p.m. EST. If submitted after 2 p.m. EST, your shipment will go out the next business day.
Order Confirmation Email: After placing your order through the FEED Projects website, customers will receive an email confirmation of their detailed order.
Shipment Confirmation Email - UPS Orders: Customers will receive a shipment confirmation email with UPS tracking information once the package is picked up by UPS.
United States Postal Service Orders: Customers who select USPS shipment for their FEED orders will not receive a shipment confirmation email.
5) Does FEED ship internationally?
Yes! When you enter in your shipping information, our system calculates UPS shipping charges based on your international location. If you have questions or need assistance with international shipping, feel free to contact our customer service team at feedprojects@pbd.com or by phone at 1.888.772.6811.
6) How can I place a large order of FEED products (for a party, wedding, or special occasion)?
For information about placing a large order for a special event, please email sales@feedprojects.com with information regarding your upcoming event, products, and quantities and we will get back to you as soon as we can.
We also now have the capability to screen print company logos or artwork on our bags, which we refer to as our special FEED Custom bags. See the FEED Custom Bag page for more information, or email us at sales@feedprojects.com.
7) Can I return or exchange a product?
Unused and unworn online FEED sales may be returned or exchanged within 30 days from the date of purchase. Please note that customers assume responsibility for all shipping charges.
8) How can I make an additional donation to FEED?
To make an additional donation, please visit our 501(c)3 non-profit organization, the FEED Foundation, where you may make a direct donation online to support organizations working to end hunger.
9) How can I help support FEED?
We love our FEED fans, customers, and supporters! Here are 5 ways that you can help support FEED:
2. Subscribe to our updates
3. ‘Like’ our Facebook Fan page
4. Follow us on Twitter - @feedprojects
5. Blog about us
And generally help spread the mission of FEED!
If you are interested in volunteering in your community or fundraising for hunger initiatives, visit the FEED Foundation to learn more.
10) Why have some of the prices on your products increased this year?
Over the past 5 years, FEED has grown around an important mission and a simple idea: raising awareness of world hunger by creating good products that help feed and nourish the world’s hungriest children. We have also provided work and fair wages to artisan groups in Kenya, Guatemala and Liberia, allowing them to provide food and economic stability to their families and communities. We take great pride in using organic materials wherever possible, with most of our bags being made from natural burlap and organic cotton.
In order for FEED to continue our growth, producing offerings responsibly and sustainably and increasing our financial support to important charities, the price of some of our products will be increasing.
In today’s challenging economic environment, we understand that our customers face tough choices about the causes they support and the products they purchase. We and our retail partners offer a range of FEED products across the price spectrum and hope that you will continue to shop with us. Every purchase you make, no matter the price or donation size, helps a hungry child, raises awareness of global hunger issues and enables FEED to grow and to continue with our mission.
11) I would like to intern or work at FEED Projects or the FEED Foundation. Do you have any openings and how can I apply?
Employment:
Job postings will be listed online.
For Fall Internships:
Resumes with cover letters will be accepted June 1 - June 30 for fall internships. Due to the volume of applications we receive, qualified candidates will be contacted in July for an interview.
For Spring Internships:
Resumes with cover letters will be accepted between November 15 – January 15 for Spring internships. Due to the volume of applicants, qualified candidates will be contacted in December and January for an interview.
For Summer Internships:
Resumes with cover letters will be accepted January 1 - April 1 for summer internships.
Due to the large volume of requests we receive, we may not be able to respond to individual internship applications. We will contact those candidates whose experiences best match our requirements.
Contact Us
For general information, customer service, and online order inquiries, please reach us in one of the following ways below. Our customer service hours are Monday-Friday from 8am-6pm EST.
Email: feedprojects@pbd.com
Phone: 1.888.772.6811
Fax: 770-238-0443
For press inquiries, please email press@feedprojects.com
For wholesale and large sales inquiries, please email sales@feedprojects.com
To apply for a FEED internship, please see FAQ #11 above for more information.